Terms of Service

Last updated: January 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Northrock ("we", "our", or "us") governing your access to and use of our travel itinerary platform and related services (the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years of age or the age of majority in your jurisdiction
  • Have the legal capacity to enter into a binding agreement
  • Not be prohibited from using the Services under applicable law
  • Provide accurate and complete registration information

If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Account Registration

To access certain features of our Services, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activities that occur under your account

4. Use of Services

4.1 Permitted Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes in accordance with these Terms.

4.2 Prohibited Conduct

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable laws
  • Infringe upon the intellectual property rights of others
  • Upload or transmit viruses, malware, or other harmful code
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the integrity or performance of the Services
  • Reverse engineer, decompile, or disassemble any aspect of the Services
  • Use automated systems or software to extract data from the Services
  • Resell or redistribute the Services without our express permission
  • Use the Services to send spam or unsolicited communications

5. Content and Intellectual Property

5.1 Your Content

You retain ownership of all content you create, upload, or share through our Services ("Your Content"). By using our Services, you grant us a limited license to host, store, and display Your Content solely for the purpose of providing the Services to you.

5.2 Our Content

The Services, including all software, designs, text, graphics, and other materials, are owned by Northrock and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our content without express permission.

5.3 Feedback

Any feedback, suggestions, or ideas you provide about the Services may be used by us without obligation to you.

6. Subscription and Payment

6.1 Subscription Plans

We offer various subscription plans with different features and pricing. Details of current plans are available on our pricing page.

6.2 Payment Terms

  • All fees are stated in the currency displayed at checkout and are non-refundable unless otherwise specified
  • Subscriptions automatically renew unless cancelled before the renewal date
  • We may change our pricing with 30 days' advance notice
  • You are responsible for all applicable taxes

6.3 Free Trial

We may offer a free trial period. At the end of the trial, your subscription will convert to a paid plan unless you cancel. You may only use one free trial per account.

7. Cancellation and Termination

7.1 Cancellation by You

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period.

7.2 Termination by Us

We may suspend or terminate your access to the Services if you:

  • Violate these Terms
  • Fail to pay applicable fees
  • Engage in fraudulent or illegal activity
  • Pose a security risk to the Services or other users

7.3 Effect of Termination

Upon termination, your right to use the Services will cease immediately. You may request a copy of Your Content for 30 days following termination.

8. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Services will be uninterrupted or error-free
  • Defects will be corrected
  • The Services are free of viruses or other harmful components
  • The results obtained from the Services will meet your requirements

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NORTHROCK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Northrock and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Services, Your Content, or your violation of these Terms.

11. Governing Law and Disputes

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

11.2 Dispute Resolution

Any dispute arising from these Terms shall be resolved through good faith negotiations. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

11.3 Consumer Rights

If you are a consumer, nothing in these Terms affects your statutory rights under applicable consumer protection laws.

12. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our platform and updating the "Last updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.

13. General Provisions

  • Entire Agreement: These Terms constitute the entire agreement between you and Northrock regarding the Services.
  • Severability: If any provision is found unenforceable, the remaining provisions will continue in effect.
  • Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right.
  • Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights without restriction.
  • Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.

14. Contact Us

If you have questions about these Terms, please contact us:

  • Email: hello@northrock.travel
  • Phone: +44 20 1234 5678